Booking, Scheduling, and Payment Policy

Booking, Scheduling & Payment Policy

Applies to all Equal Path Solutions services | Effective September 1, 2026

Thank you for trusting Equal Path Solutions with your student's college journey. This policy explains how booking, scheduling, payment, and cancellations work across all of our services so that every family knows exactly what to expect. Our goal is to be firm enough to protect your coach's time and flexible enough to work for real families with real lives.

Services Covered

1:1 College Planning Coaching (grade-level packages and single sessions)
Essay Coaching (personal statement, supplemental, and scholarship essays)
EPS Community Group Coaching
Parent & Family Workshops and College Success Seminars
Consultations and discovery calls

Getting Started

Intake first.

Every family begins with a completed intake form (student and parent/guardian) and a discovery consultation. Coaching cannot be scheduled until intake is received, because your plan and package placement depend on it.

Package placement.

Program packages are placed on a sliding scale using household income ranges based on the federal poverty guidelines. Information shared at intake is confidential and used only to place your family in the right package. No documentation is required at intake.

Booking your sessions.

Once enrolled, sessions are booked through your coach's scheduling link. We recommend scheduling your full slate of sessions at the start of the program, so you hold consistent times through the busiest months.

Scheduling & Attendance

Sessions are held via Zoom, by phone, or in person for families based in South Florida.
Please join on time. Sessions begin and end as scheduled; a late arrival shortens the session rather than extending it.
If your coach is more than 10 minutes late, you receive that session at no charge, and it is rescheduled in full.
Students in grades 9–10 must have a parent/guardian available at the start of the first session of each program term.

No-shows.

A session missed without notice is charged in full and counted against the package. If a no-show happens, contact your coach — we would much rather reschedule you than lose the momentum.

Rescheduling & Cancellation

12-hour notice.

You may reschedule or cancel any 1:1 session with at least 12 hours' notice at no charge. Notice given less than 12 hours before the session start time results in the session being counted as used.

How to give notice.

Use your scheduling link, or email pavetheway@equalpathsolutions.com. A text or voicemail to your coach also counts, as long as it arrives inside the window.

Emergencies and life.

Illness, family emergencies, work schedule changes, transportation problems, and school conflicts happen. Tell us what's going on. Your coach may waive the late-cancellation rule at their discretion — this policy exists to protect scheduling, not to penalize families in a hard week.

Repeated late cancellations.

After three late cancellations or no-shows in a program term, remaining sessions must be scheduled and held on the dates set with your coach.

Payment

Two ways to pay.

Paid in full at enrollment — includes a discount off the installment total.
Monthly installments — the package total divided across the program term, charged automatically on the same day each month.

Session rates.

Package pricing reflects a reduced per-session rate. Sessions purchased individually, outside of a package, are billed at the standard à la carte rate. Additional sessions beyond your package may be added at the à la carte rate at any time.

Late or failed payments.

If an installment does not process, we will contact you and hold your sessions for 10 days while it is resolved. Coaching pauses after 10 days until the account is current. If cost becomes a barrier at any point, talk to us before pausing — we offer sliding-scale placement and payment plans for a reason.

Refunds & Credits

Packages are non-refundable.

Because a package reserves your coach's time across the full program term, package payments are non-refundable once coaching begins.

Unused sessions become credit.

If your family needs to stop early, unused sessions convert to Equal Path Solutions account credit. Credit is valid for 12 months, may be applied to any EPS service, and may be transferred to a sibling in the same household.

Before coaching begins.

If you cancel after enrolling but before your first session, you receive a full refund minus a $75 administrative fee.

If we cannot serve you.

If Equal Path Solutions cancels your program or cannot provide a coach, you receive a full refund of all unused sessions — no fee, no conditions.

Essay Coaching

Essay sessions follow the same booking, cancellation, and payment terms as 1:1 coaching.
Draft review turnaround is 3 business days; during peak season (October 1 – January 15) allow up to 5 business days.
Submit drafts at least 48 hours before a scheduled session so your coach can prepare.
Deadline requests inside 72 hours are accommodated when possible but are not guaranteed.

Authorship.

Your coach will guide, question, and challenge your student — but will never write for them. The voice on the page will always be the student's own. Work submitted to colleges and scholarship programs must be the student's original writing.

Group Coaching, Workshops & Seminars

Group sessions and workshops run on a published schedule and are not rescheduled for individual absences.
Registration closes 24 hours before the session start.
Missed group sessions are not credited, though recordings or materials are shared when available.
Workshop registrations may be transferred to another family member at no charge.
If EPS cancels or reschedules a group session, you receive a full refund or a seat in the next offering — your choice.

Communication

Between sessions, reach your coach by email at pavetheway@equalpathsolutions.com.
Expect a response within 1–2 business days. We do not provide coaching by text or social media message.
Business hours are Monday–Friday. Weekend and evening sessions are available by arrangement during peak application season.
During senior application season, families receive priority response times.

Confidentiality

Everything shared with Equal Path Solutions — academic records, financial information, family circumstances, and personal writing — is kept strictly confidential. We do not share student or family information with third parties without written permission, except where required by law or where there is a concern for a student's safety.

Photos, Stories & Testimonials

We love celebrating our students, but only with permission. Equal Path Solutions will not use a student's name, photo, essay, or admission results in marketing without separate written consent, which you may decline or withdraw at any time without affecting your services.

Changes to This Policy

Equal Path Solutions may update this policy. Families currently enrolled will be notified in writing, and any changes take effect at the start of the next program term — never mid-package.